ESPEC Qualmark is committed to providing quality service, especially when support is needed. We offer several levels of outstanding support through our Warranty and Post Warranty Support Programs, Applications Support, and Professional Services, along with a variety of training and educational services.
NEW! Customer Portal
Streamline your customer support needs by taking advantage of ESPEC Qualmark’s new Customer Portal. Information about your ESPEC Qualmark systems and service and support requests can be tracked in real time. System repair services requested via the portal are offered at a discount. Create your user login today and see how easy it is to track your system information, check warranty validity dates, and view your support and service history.
Post Warranty Support Programs
- Technical Support Program (Email/Phone Equipment Troubleshooting and Problem Analysis)
- Extended Parts Warranty
- Annual Maintenance Program
- Preventative Maintenance and Calibration Plans
(Email/Phone Non-Equipment HALT/HASS Assistance)
Sometimes you need to speak with an expert on the process of HALT and HASS testing - an unexpected result occurred, issues with proper fixturing, or perhaps test guidance is needed. ESPEC Qualmark's Professional Services group provides email and phone support on an hourly basis to help sort out issues. Application Support provides access to ESPEC Qualmark experts on a "pay as you go" basis and is ideal for customers who are experienced HALT/HASS practitioners, but need quick problem solving assistance. Fill out a customer support request or email [email protected] for application support.
ESPEC Qualmark Professional Services provides crucial training, implementation assistance, technical know-how, project management, test auditing services, and consulting engagements specific to any customer need. Popular programs include HALT Boot Camps, Best Practices training, how to move from HALT to HASS, HASS Fixturing development, and a wide variety of on-site customized assistance. Contact ESPEC Qualmark's Professional Services by emailing [email protected]
ESPEC Qualmark offers a variety of educational services designed to help expand knowledge of accelerated reliability testing. Free online webinars are conducted throughout the year featuring industry leading experts on HALT, HASS, HASA, and accelerated reliability. ESPEC Qualmark's Professional Services group holds regional seminars, presents at industry shows and is available for custom on-site training. Check our Events page for the updated calendar.
ESPEC Qualmark also offers a ESPEC Qualmark Certified Training (QCT) education program. This program provides in depth training in specific HALT/HASS disciplines. A trainee that successfully completes a QCT program is awarded ESPEC Qualmark Certification in that discipline, providing a tangible and recognized confirmation of their skills.
Web Based Education (WBE) is also a popular option for ESPEC Qualmark customers whose systems are geographically disbursed or who need to bring new-hires up to speed fast. These self-paced online classes meet the same standards for content excellence and expert instruction offered by ESPEC Qualmark’s Professional Services group. Free previews are available prior to commitment. Send inquiries about WBE to [email protected]